Refund policy

Here at TAPP Water we are firmly convinced that all our products fulfill the highest standards of quality.

As a matter of fact, we are that convinced that we even offer you your money back, if you are not satisfied with your TAPP 2, or any of our products.

If, within 45 days following dispatch of your order, you are not satisfied with the product, we offer you your money back.

All you have to do is, within the 45 days following the date of dispatch of your order send the product back to our office by registered mail , indicating your name and order number. Our address for returns is the following:

TAPP Water (Malta) Ltd
PE0009MT, Easipik Suites
305, Triq Hal-Qormi ,
Marsa, MTP 1001 ,
Malta

Please contact us on hello@tappwater.mt to let us know you wish to return your product.

Excluded from this refund policy are the following products once they have been used by you: Refillable bottle.

Once we have received the product, we’ll proceed to refunding the amount of the initial purchase to your credit card or PayPal account. Please bear in mind that the money will take between 5 and 10 working days to appear on your account.

It’s as easy as that, but, trust us, you will never want to part ways with TAPP 2. 🙂

P.S.: It goes without saying that the same refund policy applies for (rare) cases in which the filter is not compatible with your tap.